(Last revision – 22 February 2017)
What Information Is Collected
You may visit our website and learn about Sepior's service offered on the website anonymously.
We collect personally identifiable information about you only if you voluntarily provide it to us when you use an online registration form to create an account for use of the Sepior service, to submit a reseller inquiry or request additional information about our services. You are required to pick a password and username, and to provide your first name, last name, phone number and email address. Depending on the cloud services you have requested from Sepior, a password and username may be generated and assigned to you by Sepior. We may also ask you, but you are not required to provide, information regarding how you learned about Sepior.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name and email) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
When you download and use our mobile applications or client software, we may automatically collect information on the type of device you use, system and performance information, and operating system version. We may also collect personal information through the mobile app, such as name, telephone number, email address and IP Address. Sensitive personal information may also be collected through the mobile app such as credit card information. We do not ask you for, access or track any location based information from your mobile device at any time while downloading or using our mobile app or services.
Use of Information
We use your contact information and unique identifier (such as a user name and password) to provide access to the Sepior service available on our website and to contact you when reasonably necessary. We may also use any information you have provided as reasonably necessary to administer or provide customer support for the website and the Sepior service. We use the information submitted by you to send you correspondence and other information that may interest you and to respond to your correspondence. If, for any reason, you would like to be removed from our email list, you can send us an email at email@example.com or follow the unsubscribe information contained in each of the emails you receive.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, to manage your account, and to help us improve our customer support and service to you overall. We will communicate with you by email or telephone, in accordance with your wishes. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. If you wish to subscribe to our monthly newsletter or similar materials of general interest, we will use your name and email address to send the newsletter to you. Our newsletters contain important information such as updates and enhancements to our services. Out of respect for your privacy, we provide you a way to unsubscribe through the unsubscribe instructions contained in the emails you receive or by contacting us at firstname.lastname@example.org.
We send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information. Finally, if you use the Sepior service, we may access your account, to respond to service or technical problems or as stated in this Agreement.
Disclosure of Information
We will share your personal information with third parties only in the ways that are described in this privacy statement. We may disclose your personally identifiable information to certain third party vendors (e.g., data storage facilities, payment processors, email service providers) used by Sepior to assist us in providing the Sepior services, to the extent necessary to enable such vendors to provide such assistance. These third parties are prohibited from using your personally identifiable information for any other purposes. If you do not want us to share your personal information with these companies, contact us at email@example.com.
We may send email offers to selected groups of Sepior users on behalf of our company and on behalf of other businesses in whose products and services you may have an interest; but we will not disclose any of your personally identifiable information to any such businesses. We will also include in each such email instructions as to how you can permanently opt-out of receiving any such future emails. In addition you may contact us at firstname.lastname@example.org to request that your information no longer be used.
In certain situations, Sepior ApS may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also reserve the right to disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
Updating Your Information
Upon request Sepior will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To update any of your personally identifiable information previously submitted to Sepior you may do so within the Sepior account when logged in. If you would like to access your personally identifiable information in order to correct, update, or delete it, you may also contact us directly at email@example.com. Requests for access will be responded to within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, User Agent type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
Cookies and other Tracking Technologies
Technologies such as: cookies, beacons, tags and scripts are used by Sepior and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the website, tracking users' movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Links to Third Party Websites
The security of your personally identifiable information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we use reasonable security to encrypt that data and send it securely. Our website employs procedural and technological measures, consistent with legal requirements and the demands of customer service, reasonably designed to protect your personally identifiable information and your data from loss, misuse or unauthorized access, disclosure, alteration or destruction, including using secure servers for data storage. We restrict access to personally identifiable information to only a subset of Sepior employees.
We follow generally accepted standards and best practices to protect the personally identifiable information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Web site, you can contact us at firstname.lastname@example.org.
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